FAQ
💡 Do you have another question?
Contact us at 📧 trankil .contact @gmail .com or via our contact form. We will be happy to help you!
FAQ
1. What ingredients do you use in your products?
We use only natural and carefully selected ingredients , such as vegetable waxes (soy or coconut), pure essential oils and dried plants. Our products are paraffin-free, free of harmful additives and environmentally friendly .
2. Where are your products manufactured?
All our products are handmade in France , with particular attention to detail and quality. We work with local partners to guarantee artisanal know-how.
3. Are your products eco-responsible?
Yes, our products are designed to have a minimal environmental impact . We use sustainable materials, such as our reusable glass jars, and favor recyclable or biodegradable packaging.
4. How can I use your candles and room mists?
Candles : Let the candle burn for at least 1 hour when first using it to prevent a pit from forming. Trim the wick to 5 mm before each use.
Room Mists : Spray in the air or on household linens (cushions, curtains), but avoid direct contact with skin.
5. Do you offer products suitable for yoga or meditation?
Absolutely! Our products, like lavender or sage candles and rosemary room mists , are perfect for creating a calming atmosphere that is conducive to relaxation, yoga or meditation.
6. Can I customize my orders?
We offer customization options for some products, especially for special events (weddings, corporate gifts, etc.). Contact us to learn more.
7. How long do your candles last?
250g candles : ~40 hours of burning time
500g candles : ~80 hours of combustion
We recommend following our usage tips to maximize their lifespan.
8. Do you ship internationally?
Yes, we deliver to France, Europe and some international countries. Shipping costs vary depending on the destination. You can check our shipping conditions for more information.
9. How do I return a product if I am not satisfied?
You have 14 days after receiving your order to make a return. The product must be unused and in its original packaging. See our Return and Refund Policy for details.
10. What payment methods do you accept?
We accept payments by credit card, PayPal and other methods available on our site. All payments are 100% secure.